绍兴市上虞区人民政府

行政复议决定书

绍虞政复决字[2022]8号

申请人：田XX，男，汉族，住河南省洛阳市瀍河区XX新村XX号。

被申请人：绍兴市上虞区市场监督管理局，住所地: 绍兴市上虞区曹娥街道人民大道中段418号。

法定代表人：王飞军，职务：局长。

申请人田XX不服绍兴市上虞区市场监督管理局未在规定期限内告知其投诉举报的处理结果，向本机关申请行政复议，要求责令被申请人对申请人的投诉是否受理限期作出答复。本机关依法受理并进行了审理，现本案审理终结。

申请人田XX称，其于2021年11月9日向被申请人邮寄一份投诉书，称绍兴市上虞区XX摄影器材有限公司所经营的商品涉嫌违法。被申请人于2021 年11月13日签收，但至今未就该投诉是否受理作出答复。申请人认为，依据《市场监督管理投诉举报处理暂行办法》第十二条规定：投诉由被投诉人实际经营地或者住所地县级市场监督管理部门处理。以及第十四条规定：具有本办法规定的处理权限的市场监督管理部门，应当自收到投诉之日起七个工作日内作出受理或者不予受理的决定，并告知投诉人。依据《中华人民共和国消费者权益保护法》第四十六条规定：消费者向有关行政部门投诉的，该部门应当自收到投诉之日起七个工作日内，予以处理并告知消费者。被申请人至今未就是否受理告知申请人属于未履行法定职责，构成行政不作为。申请人在申请行政复议时，提交了《行政复议申请书》、身份证复印件、《投诉举报书》、天猫平台购物截图等证据材料予以证明。

被申请人绍兴市上虞区市场监督管理局答复称：2021年11月13日，被申请人收到申请人(即投诉举报人)的投诉举报，称: 2021 年8月20日，在被投诉人经营的天猫网店“XX旗舰店”购得“285瓦直播补光灯led专业摄影灯光八角柔光主播专用美颜嫩肤灯箱影棚服装室内拍照抖音专用视频拍摄打光网红”和“LED摄影灯泡85W遥控灯泡三色无极调光节能超亮白无频闪铝材散热”。申请人认为该商品不符合《能源效率标示管理办法》第六之规定，另违反了《中华人民共和国节约能源法》第七十三条之规定，故向被申请人投诉举报，要求:依法查处并给予赔偿。经审查，申请人指向的两款LED灯系摄影用灯，不适用“GB30255-2019室内照明用LED产品能效限定值及能效等级”标准，不在能源效率标识产品目录中。被投诉举报人无违反申请人所述法律法规规定的行为，故被申请人决定不予立案。对于申请人的投诉，被申请人与经营者联系，经营者认为其无过错，不需要赔偿，拒绝调解。根据《市场监督管理投诉举报处理暂行办法》第二十一条第一款第（三）项之规定，被申请人决定终止调解。被申请人于2021年11月30日制作《关于田XX对绍兴市上虞区XX摄影器材有限公司投诉举报问题的回复》，将投诉举报的受理和处理结果书面告知申请人，依法作出不予立案及终止调解决定。该回复函通过中国邮政速递于2021年12月1日寄出，2021年12月2日已投递至申请人住所地易邮自提，申请人直至2022年1月24日收取。被申请人在行政复议答复时，提交了《行政复议答复书》、《实行能源效率标识的产品目录》、《不予立案审批表》、拒绝调解申明、《关于田XX对绍兴市上虞区XX摄影器材有限公司投诉举报问题的回复》及邮寄凭证予以证实。

经审理查明：申请人于2021年11月9日向被申请人函寄了一份投诉书，认为其在天猫网店购买的由绍兴市上虞区XX摄影器材有限公司所经营的LED灯泡没有想象中亮与节能，与商城中购买的35W灯泡差不多，涉嫌欺诈，要求依法查处并给予赔偿，投诉书中载明通讯地址为河南省洛阳市瀍河区XX新村XX号。对于申请人的投诉，被申请人经受理与经营者联系，经营者认为其无过错，拒绝调解，被申请人于2021年11月30日作出不予立案及终止调解决定，并制作《关于田XX对绍兴市上虞区XX摄影器材有限公司投诉举报问题的回复》，通过中国邮政速递寄至申请人通讯地址，2021年12月2日已投递至申请人住所地易邮自提，申请人直至2022年1月24日收取。前述事实，有《行政复议申请书》、《行政复议答复书》、《实行能源效率标识的产品目录》、《不予立案审批表》、拒绝调解申明、《关于田XX对绍兴市上虞区XX摄影器材有限公司投诉举报问题的回复》及邮寄凭证等证据材料予以证明。

本机关认为，本案的争议焦点是：被申请人是否在法定期限内对申请人投诉事项作出答复。被申请人制作《关于田XX对绍兴市上虞区XX摄影器材有限公司投诉举报问题的回复》，告知对其投诉事项作出不予立案及终止调解决定，并于2021年12月2日邮寄至申请人投诉书中载明的通讯地址，在法定期限内履行了对申请人投诉事项作出答复的义务，程序符合法律规定。申请人未及时收取，即认为被申请人未限期作出答复，本机关不予认可。

综上，根据《中华人民共和国行政复议法实施条例》第四十八条第一款第（一）项之规定,决定如下：

驳回申请人田XX的复议请求。

申请人如不服本决定，可以自收到行政复议决定书之日起15日内，依法向人民法院提起行政诉讼。                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      

绍兴市上虞区人民政府

2022年3月23日